This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mynuvor.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

• _session_id: unique session token. Allows Shopify to store information about your session (referrer, landing page, etc.).
• _shopify_visit: no data stored; persists for 30 minutes after the last visit. Used by our provider’s internal statistics tracker to record the number of visits.
• _shopify_uniq: no data stored; expires at midnight (relative to the visitor) the following day. Counts the number of visits to a store by the same customer.
• cart: unique token; persists for 2 weeks. Stores information about the contents of your cart.
• _secure_session_id: unique session token.
• storefront_digest: unique token; indefinite duration. If the store is password-protected, it is used to determine whether the current visitor has access.

“Log files” track actions that occur on the Site and collect data, including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information”. In this Privacy Policy, “Personal Information” includes both Device Information and Order Information.

How Do We Use Your Personal Information?

We generally use the Order Information we collect to fulfill orders placed through the Site (including processing your credit card payment information, arranging shipping, and providing invoices and/or order confirmations). We also use this Order Information to communicate with you, screen orders for potential risk or fraud, and, in line with the preferences you have shared with us, provide information or advertising relating to our products or services.

We use the Device Information we collect to help detect potential risks and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. Our online store is powered by Shopify — you can learn more at shopify.com/legal/privacy. We also use Google Analytics — you can learn more at google.com/intl/es/policies/privacy, and opt out at tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. You can opt out of targeted advertising through: Facebook (facebook.com/settings/?tab=ads), Google (adssettings.google.com) y Bing (about.ads.microsoft.com). You can also visit the Digital Advertising Alliance opt-out portal at optout.aboutads.info.

Do Not Track

We do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. Please also note that your information will be transferred outside Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@mynuvor.com.

General Information

This website is operated by Nuvor. Throughout the Site, the terms “we”, “us”, and “our” refer to Nuvor. Nuvor offers this website, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and policies referenced herein. These Terms of Service apply to all users of the Site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to these Terms of Service.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform.

Section 1 — Online Store Terms

By using this Site, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction (including copyright laws). You must not transmit worms, viruses, or any code of a destructive nature. A breach of these Terms will result in the immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information available on this Site is inaccurate, incomplete, or outdated. The material is provided for general information only. Any reliance on the material on this Site is at your own risk.

Section 4 — Service and Price Modifications

Our product prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without prior notice.

Section 5 — Products or Services

Certain products may be available exclusively online and in limited quantities. We have made every effort to display our product colors and images as accurately as possible, but we cannot guarantee that your monitor will display them accurately. We reserve the right to limit sales to any person, region, or jurisdiction.

Section 6 — Billing Accuracy and Account Information

We reserve the right to refuse any order. You agree to provide current, complete, and accurate information for all purchases.

Section 7 — Optional Tools

We may provide you with access to third-party tools over which we have no control. Any use of these tools is at your own risk.

Section 8 — Third-Party Links

Third-party links on this Site may direct you to websites that are not affiliated with us. We are not responsible for third-party content, accuracy, products, or services.

Section 9 — User Comments

If you submit comments, ideas, or suggestions, you agree that we may edit, copy, publish, or use them without restriction and without any obligation of compensation or confidentiality.

Section 10 — Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

We reserve the right to correct errors, inaccuracies, or omissions and to change or cancel orders if any information is inaccurate, without prior notice.

Section 12 — Prohibited Uses

You are prohibited from using the Site for unlawful purposes, violating regulations, infringing intellectual property rights, harassing or discriminating, submitting false information, transmitting viruses, collecting others’ personal information, or interfering with the Service’s security features.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service is provided “as is” and “as available”, without warranties of any kind. We will not be liable for direct, indirect, incidental, or consequential damages arising from use of the Service.

Section 14 — Indemnification

You agree to indemnify and hold harmless Nuvor and its affiliates from any claims arising from your breach of these Terms or violation of third-party rights.

Section 15 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

Section 16 — Termination

You may terminate these Terms at any time by ceasing to use our Site. We may also terminate this agreement if we suspect that you have breached any term.

Section 17 — Entire Agreement

These Terms constitute the entire agreement between you and us regarding use of the Service.

Section 18 — Changes to the Terms of Service

You can review the most current version of the Terms at any time on this page. Continued use of the Site after any changes constitutes acceptance of those changes.

Section 19 — Contact Information

Questions about the Terms of Service should be sent to support@mynuvor.com.

At Nuvor, we strive to provide fast and reliable shipping so that you receive your order as soon as possible. The key points of our Shipping Policy are outlined below:

1. Processing and Delivery Times

• We will process your order within 1–2 business days of placement.
• Delivery will then take place within 7–12 days after processing.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Restrictions

• Nuvor ships to most domestic locations.
• Shipping restrictions may apply to certain destinations due to customs regulations or shipping service limitations. If your location is restricted, we will notify you before you complete your purchase.

3. Shipping Address

Please provide an accurate and complete shipping address when placing your order. We are not responsible for delays or incorrect deliveries caused by inaccurate or incomplete shipping information.

We operate Monday through Friday; shipments are not dispatched on weekends or public holidays.

If you have any questions about your order, you can contact us at support@mynuvor.com.

At Nuvor, we want our customers to be satisfied with every purchase, where the product permits. If you are not completely satisfied with your product, we offer a return and refund policy. The key points are outlined below:

1. Product Returns

• We accept eligible returns within 48 hours of delivery. We do not accept size exchanges. Exchanges may be accepted if the product is damaged, broken, or defective, which must be demonstrated with actual photos.
• Shapewear products (including bodysuits and intimate apparel) cannot be returned for hygiene reasons. Gift items are non-returnable.
• The item must be unused and in its original condition and packaging.
• Personalized or limited-edition products may be subject to additional return restrictions specified in the product description.

2. Return Process

To return a product, contact us to start the process. We will provide detailed instructions and the return shipping address. Customers are responsible for return shipping costs.

3. Refunds

Once we receive and verify the return, we will process a refund within 30 business days. Original shipping costs are non-refundable.

4. Product Condition

Returned items must be unused and in their original condition and packaging. Restocking fees may apply if an item is returned in unacceptable condition.

5. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately. We may offer a replacement or a full refund, including shipping costs.

For any questions, please contact us at support@mynuvor.com.

1. Purpose

This Legal Notice governs access to and use of the mynuvor.com website (hereinafter, the “Website”), including the content and services made available to users on and/or through it.

2. Intellectual and Industrial Property

The owner holds all intellectual and industrial property rights to the Website and its elements (images, sound, audio, video, software or text; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs required for its operation, etc.). Reproduction, distribution, and public communication of all or part of this Website’s content for commercial purposes without the owner’s authorization are expressly prohibited.

Users may view the Website’s elements and may print, copy, and store them solely for personal and private use.

3. Disclaimer of Warranties and Liability

The owner is not responsible for damages that may result from errors or omissions in the content, unavailability of the Website, or transmission of viruses or malicious software, despite having adopted all necessary technological measures to prevent them.

4. Modifications

The owner reserves the right to make any changes deemed appropriate to the Website without prior notice, including changing, removing, or adding content and services.

5. Links

If there are links or hyperlinks to other websites, the owner has no control over those sites or their content and assumes no responsibility for them.

6. Right to Exclude

The owner reserves the right to deny or withdraw access to the Website and/or services offered, without prior notice, to users who breach these conditions.

7. General Provisions

Any breach of these conditions, as well as any misuse of the Website, may be pursued through all applicable civil and criminal legal actions.

8. Changes to These Terms and Duration

The owner may modify these conditions at any time. They will remain in effect until replaced by duly published updated conditions.