Refund Policy

At Nuvor, we aim to ensure that our customers are satisfied with every purchase made in our store, where the product is eligible. If you are not completely satisfied with your product, we offer a returns and refunds policy. The key points are outlined below:

  1. Product returns:

    • We accept returns within 48 hours of product delivery, provided the product is eligible for return. We do not offer size exchanges. An exchange is accepted only if the product arrives damaged, defective or faulty, which must be demonstrated with actual photographs.
      • Corsets, shapewear such as bodysuits, and underwear cannot be returned for hygiene reasons. Gift items are also not eligible for return.
    • The item must be in its original condition, unused and in its original packaging.
    • Customized or limited-edition products may be subject to additional return restrictions specified in the product description. The same applies to sizes, which are specified in the size chart; size exchanges are not offered.

  2. Return process (where the conditions are met):

    • If you wish to return a product, contact us to start the return process.
    • We will provide detailed instructions and the return address.
    • Return shipping costs are the customer's responsibility.

  3. Refunds (where the conditions are met):

    • Once we receive and inspect the return, we will process the refund within 30 business days.
    • Original shipping costs are NOT refundable.

  4. Product condition (where the conditions are met):

    • The returned item must be in its original condition, unused and in its original packaging. If the item is returned in unacceptable condition, restocking fees may apply.

  5. Damaged or defective products:

    • If you receive a damaged or defective product, contact us immediately so we can resolve the issue. We may offer a replacement or a full refund, including shipping costs.

Our returns and refunds policy is designed to help ensure your satisfaction and provide a safe shopping experience with Nuvor. If you have any further questions or concerns about our policy, please contact us. We will be happy to help.

Returns should be sent to the following address:

1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801
United States

For questions, contact us at: support@mynuvor.com

Return shipping costs are fully covered by us. Customers do not pay any shipping costs for returns.

If you have any questions, we are here to help. Email us at support@mynuvor.com.